We strive to deliver top-notch service to our clients. If any issues arise or if you’re dissatisfied with our service or charges, please inform us promptly. Your feedback allows us to address concerns swiftly and ensure your satisfaction.
Initiate a discussion with the lawyer handling your case to address any issues. If resolution is not achieved, kindly reach out to the Team Leader, whose name is provided in the Costs Information and Terms of Business document sent to you upon engaging our services.
Ms. Thakur will send a letter acknowledging your complaint and seeking clarification on any details. While we typically handle complaints through correspondence, we may propose a meeting if deemed appropriate. If administratively or geographically more convenient, Ms. Thakur may delegate your complaint to another caseworker, and you will be duly informed. Subsequently, the following steps will be undertaken:
If you are not satisfied with our handling of your matter/concern you may ask the Legal Ombudsman to consider your complaint. His address is: PO Box 6806 Wolverhampton WV1 9WJ (Tel. 0300 555 0333). The email address is email@example.com alternatively the website may be found at www.legalombudsman.org.uk
The time limits for the Legal Ombudsman accepting a complaint are:
However, the Legal Ombudsman will not accept complaints where the act or date of awareness was before 6 October 2010.
The timing for referral of complaints to the Legal Ombudsman is six months from the end of our complaint process.
If you object to our bill you also have the right to apply to the Court for an assessment of our charges under Part III of the Solicitors Act 1974.
The Solicitors Regulation Authority can help you, if you are concerned about our behaviour. If you feel that we may have been dishonest or treated you unfairly because of your age, disability or other characteristic, then please see its website: http://www.sra.org.uk/consumers/problems/report-solicitor.page.