If at this stage the problem is not resolved please contact Mark Richardson, who is a Partner at our Exeter office, and who has overall responsibility for client care. Mark may be contacted at our Exeter Offices at Curzon House, Southernhay West, Exeter, Devon, EX1 1RS Tel 01392 210700. He may also be contacted via e-mail at firstname.lastname@example.org
If you are not satisfied with our handling of your problem you may ask the Legal Ombudsman to consider your complaint. His address is: PO Box 6806 Wolverhampton WV1 9WJ (Tel. 0300 555 0333). His e-mail address is email@example.com alternatively the website may be found at www.legalombudsman.org.uk
The time limits for the Legal Ombudsman accepting a complaint are:
However, the Legal Ombudsman will not accept complaints where the act or date of awareness was before 6 October 2010.
The timing for referral of complaints to the Legal Ombudsman is six months from the end of our complaint process.
If you object to our bill you also have the right to apply to the Court for an assessment of our charges under Part III of the Solicitors Act 1974.
The Solicitors Regulation Authority can help you, if you are concerned about our behaviour. If you feel that we may have been dishonest or treated you unfairly because of your age, disability or other characteristic, then please see its website: http://www.sra.org.uk/consumers/problems/report-solicitor.page.