Unit 9 Red Lion Court, Alexandra Road, Hounslow, TW3 1JS

GDPR POLICY

Thakur Solicitors Ltd – GDPR Policy

1. INTRODUCTION AND TERMS

Thakur Solicitors LTD (“We” or “us”) are committed to protecting and respecting your personal data and privacy. This privacy policy outlines how we collect and use personal data from various channels, including our website, mobile application, telephone, written correspondence, SMS, and in-person interactions.
Please note that our website and mobile application are not intended for children under the age of 18, and we do not knowingly collect data related to children through these channels.
This privacy policy is in compliance with applicable Data Protection Laws, including the Data Protection Act 1998 and 2018 (DPA), and The General Data Protection Regulation 2016 (GDPR). It is an integral part of our terms of business.

2. WHO WE ARE AND HOW TO CONTACT US

2.1 For the purpose of the Data Protection Laws, the data controller is Thakur Solicitors LTD, registered company number 12326119. For more information about our privacy policy or data protection, contact us using the details provided below:

Address: 9 Red Lion Court, Alexandra Road, Hounslow, TW3 1JS

Email: info@thakursolicitors.com

Telephone: 02085706611

3. THE DATA WE COLLECT ABOUT YOU

3.1 We collect and process various categories of personal data, including but not limited to:
3.1.1 Identity Data
3.1.2 Contact Data
3.1.3 Financial Data
3.1.4 Employment Data
3.1.5 Transaction Data
3.1.6 Technical Data
3.1.7 Profile Data
3.1.8 Usage Data
3.1.9 Marketing and Communications Data
3.1.10 Monitoring Data (CCTV for security purposes)
3.2 We may also collect other personal data from time to time. Additionally, we collect, use, and share aggregated data for statistical or demographic purposes, ensuring it does not directly or indirectly identify individuals.

3.3 We may collect special categories of personal data as defined by the GDPR, such as information about race, ethnicity, beliefs, sex life, sexual orientation, political opinions, trade union membership, and genetic and biometric data.
3.4 Data is collected directly from you or through third parties (see Third Parties section below).

4. IF YOU FAIL TO PROVIDE PERSONAL DATA

If you fail to provide required personal data when requested, and it is necessary by law or under a contract, we may be unable to perform the contract or provide services. We will notify you if this situation arises.

5. HOW YOUR DATA WILL BE USED

5.1 We use information about you to:
Carry out contractual obligations
Conduct feedback and research on services
Notify you about changes to services
5.2 We do not sell your data to third parties.
5.3 Data is shared with third parties when there is a legal obligation or a valid lawful basis.
5.4 You can opt-out of marketing messages at any time using the provided links.
Purpose/Activity | Type of Data | Lawful Basis for Processing Including Basis of Legitimate Interest
The time limits for the Legal Ombudsman accepting a complaint are:
six years from the date of the event/omission, or
Three years from when you should have known about the complaint
However, the Legal Ombudsman will not accept complaints where the act or date of awareness was before 6 October 2010.

The timing for referral of complaints to the Legal Ombudsman is six months from the end of our complaint process.

If you object to our bill you also have the right to apply to the Court for an assessment of our charges under Part III of the Solicitors Act 1974.

The Solicitors Regulation Authority can help you, if you are concerned about our behaviour. If you feel that we may have been dishonest or treated you unfairly because of your age, disability or other characteristic, then please see its website: http://www.sra.org.uk/consumers/problems/report-solicitor.page.

Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest

The time limits for the Legal Ombudsman accepting a complaint are:

  • six years from the date of the event/omission, or
  • Three years from when you should have known about the complaint

However, the Legal Ombudsman will not accept complaints where the act or date of awareness was before 6 October 2010.

The timing for referral of complaints to the Legal Ombudsman is six months from the end of our complaint process.

If you object to our bill you also have the right to apply to the Court for an assessment of our charges under Part III of the Solicitors Act 1974.

The Solicitors Regulation Authority can help you, if you are concerned about our behaviour. If you feel that we may have been dishonest or treated you unfairly because of your age, disability or other characteristic, then please see its website: http://www.sra.org.uk/consumers/problems/report-solicitor.page.